Warranty
We guarantee our work to be free from defects in materials and craftsmanship. All crown, bridge and removable dental restorations will be constructed using the appropriate materials and the best practices of any well run dental laboratory and will conform to the written specifications provided with each work order.
Any crown or bridge restoration that meets the qualifications for remake and experiences a defect in materials or workmanship within a period of five years will be remade at no cost. Any removable restoration that meets the qualifications for remake and experiences a defect in materials or workmanship within a period of one year will be remade at no cost. However, due to their temporary or delicate nature, the following products are not covered under warranty:
Empress veneers, Empress inlays and onlays, Empress crowns and bridges.
Immediate partials (including flippers)
Immediate dentures
Removable products utilizing Valplast* (see below for additional information)
Thermoflex tooth color injected clasps
*Valplast is guaranteed for life against breakage of the material only; normal wear and tear or discolorization is excluded. Unless instructed otherwise, we provide a ten month supply of Val-Clean Valplast partial cleaner with each Valplast case we fabricate.
If a tooth falls out of a Valplast partial within 1 year from the invoice date and there is no visible trauma to the area, we will repair it at no charge. The same holds true for Valplast or acrylic based dentures.
**The above remake & warranty policy also applies to dental laboratories which outsource their products to us for fabrication.